📝 Last updated: November 17, 2025

What support can I expect from Accountable?

Accountable is committed to providing exceptional support to our users.

This is why, our Support team is available to guide you personally, fully included in your SMALL/GROW/PRO/TAXES subscription. For more complex inquiries, personal Tax Coaches are available as part of the MAX subscription.

AI Tax Advisor is available for users in the Invoicing Plus or Bookkeeping subscription plans.

Services offered by Accountable Support team

• The team is available during work hours (Monday-Friday, 9am-5pm).
• Free webinars provide expertise and guidance about becoming Self-employed, getting started in the app, and managing your tax submissions.
• A selection of guides and resources to better understand how taxes work.
• Personalized written support to answer your questions about taxes or using Accountable. Expect a practical answer to your questions in plain English within 1 business day.
• For more complex enquiries, requiring search or investigations, we will get the support from our Tax Coaches and get back to you within 3 business days.
• External support is available when needed, with a connection to an external certified tax advisor.
• ⚠️ Guidance in a videocall is not available as part of the SMALL/GROW/PRO/TAXES plans.
• ⚠️ If you need faster assistance, or more direct/personalized guidance, or want to book 1-1 videocalls, you always have the option to subscribe to our MAX plans.

Services offered by Accountable personal Tax Coaches

• Personal Tax Coaches are available to MAX subscribers. Refer to our pricing page for more details.
• Tax Coaches are available during work hours (Monday-Friday, 9am-5pm).
• Personalized written support to answer your questions about taxes or using Accountable. Expect a practical answer to your questions in plain English within 1 business day.
• Personalized video calls to look into your account and share tips or guidance for tax optimization.