📝 Last updated: February 13, 2025

What support can I expect from Accountable?

Accountable is committed to providing exceptional support to our users.

This is why, our Support team is available to guide you personally, fully included in your SMALL/GROW/PRO subscription. For more complex inquiries, personal Tax Coaches are available as part of the MAX subscription.

Services offered by Accountable Support team

• The team is available during work hours (Monday-Friday, 9am-5pm).
• Free webinars provide expertise and guidance about becoming Self-employed, getting started in the app, and managing your tax submissions.
• A selection of guides and resources to better understand how taxes work.
• Personalized written support to answer your questions about taxes or using Accountable. Expect a practical answer to your questions in plain English within 1 business day.
• For more complex enquiries, requiring search or investigations, we will get the support from our Tax Coaches and get back to you within 3 business days.
• External support is available when needed, with a connection to an external certified tax advisor.
• ⚠️ Guidance in a videocall is not available as part of the SMALL/GROW/PRO plans.
• ⚠️ If you need faster assistance, or more direct/personalized guidance, or want to book 1-1 videocalls, you always have the option to subscribe to our MAX plans.

Services offered by Accountable personal Tax Coaches

• Personal Tax Coaches are available to MAX subscribers. Refer to our pricing page for more details.
• Tax Coaches are available during work hours (Monday-Friday, 9am-5pm).
• Personalized written support to answer your questions about taxes or using Accountable. Expect a practical answer to your questions in plain English within 1 business day.
• Personalized video calls to look into your account and share tips or guidance for tax optimization.
• Additional support when needed, with a connection to a certified tax advisor.