What can I expect from my Tax Coaches?

Accountable is committed to providing exceptional support to our users. This is why, Tax Coach services are fully included in your SMALL/PRO subscription.

Services offered by Accountable personal Tax Coaches

• Tax Coaches are available during work hours (Monday-Friday, 9am-5pm).
• Free webinars provide expertise and guidance about becoming Self-employed, getting started in the app, and managing your tax submissions.
• Personalized written support to answer your questions about taxes or using Accountable. Expect a practical answer to your questions in plain English within 1 business day.
• Personalized video calls to onboard you with the app, and look into your account to share tips and guidance for tax optimization.
• Additional support when needed, with a connection to a certified tax advisor.
• A selection of guides and resources to better understand how taxes work.
• ⚠️ We are not allowed to give tax or legal tax advice. For such requests, we will be happy to guide you towards a certified tax advisor.
• ⚠️ We do not provide live chat, so written conversations will not be in real-time.
• ⚠️ We cannot encode or validate documents in your account for you.
• ⚠️ We cannot communicate with the tax office under your name.

Fair Use Policy for Tax Coach Support

To ensure fair access to our Tax Coach services by all our users, and maintain a high level of service quality, we have implemented the following Fair Use Policy.

All paid subscriptions include access to our Tax Coaches for general tax guidance and support related to your freelance activities.

1-1 video calls

This includes a limited number of 1x free 20-minutes consultation with your Tax Coach per quarter. A consultation is a personal video call, scheduled in advance. We reserve the right to determine what constitutes fair use of the included video calls. Factors we may consider include the frequency, duration, and complexity of the consultations.